Questions and answers

尊敬的客人！现场没有货币兑换处，但步行距离内有银行分行，您可以在那里进行货币交易。

Upon arrival, you must present the original document proving the identity on the territory of the Russian Federation. When staying with a child, a birth certificate or a notarized power of attorney for persons under 18 years of age must be presented. Please note that a foreign passport of a citizen of the Russian Federation is valid only outside the country if it does not contain a mark on your permanent residence abroad. Guests arriving from other countries are required to present a foreign passport.

Dear Guest! You can always leave your luggage for up to 12 hours in the luggage compartment free of charge. To use the service, you need to contact the reception. If you want to leave your luggage for a longer period, you can book a storage box for a longer period at the reception desk or at the office of the Management Company.

Dear Guest! The aparthotel provides temporary registration at the place of stay for Guests for the entire period of stay. In addition, the apart-hotel is obliged to register at the place of stay of all foreign Guests.

Dear Guest! Children can stay at the apart-hotel only if they are accompanied by their parents or legal guardians, or accompanying persons who have an original notarized power of attorney signed by parents or legal guardians who have the right to represent the interests of the child. Independent accommodation of minors is possible if there is an original notarized Consent from parents or guardians for independent accommodation of a minor in an apart-hotel.

Dear Guest! Free high-speed Wi FI is available. When renting an apartment for a long time, you can always order an additional increase in signal transmission speed.

Dear Guest! It is possible to park a car. Underground and surface parking is available on the territory of the hotel. If you need to rent a parking space, you can contact the reception desk. For long-term stays, parking rentals are discounted.

Dear Guest! The apart-hotel is open 24/7. You can always order a transfer service through the Guest's mobile application or by calling the reception. To order a group transfer, you need to contact the corporate department at least 48 hours in advance and pay for the service.

Dear Guest! At the moment, you can order a laundry service directly in the apartment. It is enough to fill out the form and put the laundry in the laundry bag. Your clothes will be washed and dried in 24 hours. Guests at the aparthotel can use the modern laundry facilities 24 hours a day. All detergents for washing, a basket, drying cabinets are at your disposal. As soon as your wash is finished, you will receive a notification on your phone when the wash is completed. While your clothes are being washed or dried, you can relax in the gaming area or have a coffee.

Dear Guest! Yes. When booking, please indicate which type of accommodation you need: TWIN or KING. All categories of apartments offer both accommodation options.

Dear Guest! We provide guests with extra beds, including baby cots with a set of bed linen. Baby cots and bed linen for children under 3 years old are provided free of charge for short-term apartment rentals. An extra bed and a set of bed linen are available at an additional cost. When booking an apartment, you must provide information about the provision of an extra bed.

Dear Guest! There is no currency exchange office on site, but there are bank branches within walking distance where you can make a currency transaction.

Dear Guest! The SUPERIOR and STANDARD apartments can comfortably accommodate 2 people. A family of 3 can comfortably stay in FAMILY category apartments.

Upon arrival, you must present the original document proving the identity on the territory of the Russian Federation. When staying with a child, a birth certificate or a notarized power of attorney for persons under 18 years of age must be presented. Please note that a foreign passport of a citizen of the Russian Federation is valid only outside the country if it does not contain a mark on your permanent residence abroad. Guests arriving from other countries are required to present a foreign passport.

Dear Guest! You can always leave your luggage for up to 12 hours in the luggage compartment free of charge. To use the service, you need to contact the reception. If you want to leave your luggage for a longer period, you can book a storage box for a longer period at the reception desk or at the office of the Management Company.

Dear Guest! The aparthotel provides temporary registration at the place of stay for Guests for the entire period of stay. In addition, the apart-hotel is obliged to register at the place of stay of all foreign Guests.

Dear Guest! Children can stay at the apart-hotel only if they are accompanied by their parents or legal guardians, or accompanying persons who have an original notarized power of attorney signed by parents or legal guardians who have the right to represent the interests of the child. Independent accommodation of minors is possible if there is an original notarized Consent from parents or guardians for independent accommodation of a minor in an apart-hotel.

Dear Guest! Free high-speed Wi FI is available. When renting an apartment for a long time, you can always order an additional increase in signal transmission speed.

Dear Guest! The apart-hotel is open 24/7. You can always order a transfer service through the Guest's mobile application or by calling the reception. To order a group transfer, you need to contact the corporate department at least 48 hours in advance and pay for the service.

Dear Guest! At the moment, you can order a laundry service directly in the apartment. It is enough to fill out the form and put the laundry in the laundry bag. Your clothes will be washed and dried in 24 hours. Guests at the aparthotel can use the modern laundry facilities 24 hours a day. All detergents for washing, a basket, drying cabinets are at your disposal. As soon as your wash is finished, you will receive a notification on your phone when the wash is completed. While your clothes are being washed or dried, you can relax in the gaming area or have a coffee.

Dear Guest! Yes. When booking, please indicate which type of accommodation you need: TWIN or KING. All categories of apartments offer both accommodation options.

Dear Guest! We provide guests with extra beds, including baby cots with a set of bed linen. Baby cots and bed linen for children under 3 years old are provided free of charge for short-term apartment rentals. An extra bed and a set of bed linen are available at an additional cost. When booking an apartment, you must provide information about the provision of an extra bed.

Dear Guest! There is no currency exchange office on site, but there are bank branches within walking distance where you can make a currency transaction.

Dear Guest! The SUPERIOR and STANDARD apartments can comfortably accommodate 2 people. A family of 3 can comfortably stay in FAMILY category apartments.